The Fia Mia SG

Frequently Asked Questions

SINGAPORE Based Online Store

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1 . How long will TFM hold my order?

Your order is put on hold for 24 hours. If payment is not received on our end through PAYNOW, your order will be automatically be cancelled. 

2 . Do you have any exchange/refund/cancellation policy?

Cancellation is strictly not allowed after payment is made. 

All of our items have gone through quality check before we process customers’ orders. Therefore, all orders are strictly non-refundable and non-exchangeable.

Exchange is only allowed if the wrong order has been sent out to you. We will strictly only do an exchange after we have received the wrong items back in good condition (sealed and untampered).

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3 . How long will I receive my order after payment

Orders will be processed within the next 2 to 3 working days. Delivery will take about 1 to 2 weeks to arrive once order is sent out. An order confirmation email will be sent to you once we have mailed out your items.

4 . Can I pre-order items that are sold out?

Pre-order is only available for Children's books.

However please only proceed with your order if you are comfortable with waiting for a period of 2-3 weeks.

More details can be found on the PRE-ORDER books page.

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